1. Standard Plans
A limited demo to explore the Mouamah experience and sample agents before subscribing.
Monthly: $39.99 per month. Designed for companies, start-ups and associations.
Monthly: $299.99 per month. Designed for large organizations and government entities.
2. Currency, Prices and Taxes
Our pricing page displays base prices in US dollars, with an approximate amount in Algerian dinars for information. The final binding amount is the amount and currency shown on the payment screen, offer or contract when the subscription is completed. Any applicable taxes or statutory fees are stated at payment or on the invoice, as the case may be.
3. Monthly Plan and Annual Plan
The monthly plan covers a monthly subscription cycle. Under the annual plan, the price published "per month" represents the monthly price for a one-year commitment, and the total annual commitment is calculated on the basis of 12 months unless the payment screen or the approved offer specifies a different arrangement. If automatic renewal is enabled, renewal will only take place in accordance with what is displayed on the subscription screen or in the contract and on the basis of the required consent.
4. Support for Charitable Associations
For eligible charitable associations whose legal status has been verified, Mouamah offers the first 6 months free of charge when subscribing for one year. The support applies to the first subscription period after eligibility has been approved, and the fees for the remaining six months are payable according to the selected annual plan. After the first year, renewal is at the price in effect at the time of renewal unless Mouamah announces an extension of the support or another offer. The offer cannot be converted into cash and cannot be combined with any other offer unless Mouamah agrees in writing.
5. Subscription Start and Activation
The subscription starts on the activation date or on the date specified on the payment screen, offer or contract. Some enterprise features or integrations may require setup or configuration, and the activation date for such a feature is the date agreed for that feature. The demo is not a paid subscription and does not guarantee the availability of all functions.
6. Cancelling Renewal
Cancellation of renewal may be requested before the renewal date through the account channel, where available, or via helpdesk@mouamah.com. Cancelling renewal prevents the next billing cycle and does not usually cancel access to the current paid period until it ends, unless the user requests immediate termination of access or the law requires different treatment.
7. Refunds and Consumer Rights
Subject to the cases and exceptions provided by law, if the subscriber is a consumer, cancellation or refund requests are governed by the terms of the plan, the contract and the mandatory rights established under the applicable laws. Refund eligibility may vary depending on the nature of the service and the extent to which its use has begun. This policy is not intended to restrict any mandatory right granted to consumers by law.
8. Delay in Service Delivery
If delivery of the service is materially delayed beyond the agreed date, Mouamah will process the cancellation or refund request in accordance with the contract and the applicable mandatory rights, taking into account cases of force majeure and the relevant legal exceptions.
9. Upgrades and Downgrades
When upgrading to a higher plan, the difference may be charged or the change may apply from the next billing cycle, as shown before confirmation. When downgrading to a lower plan, the change usually applies from the start of the next renewal cycle to avoid losing paid features during the current period, unless otherwise agreed.
10. Custom Agents and Professional Services
Building a custom agent, implementing special integrations or providing professional services may be subject to a separate scope of work, financial proposal, payment schedule and acceptance criteria. In such cases, the terms of the written offer or contract are the commercial reference for the project, without prejudice to rights that are mandatory by law.
11. Payment Failure
If a payment due cannot be collected, we may retry collection or ask you to update your payment method. Paid features may be restricted or suspended after appropriate notice if non-payment continues, subject to the contract and the applicable regulations.
12. Refund Method
When a refund is approved, it is usually returned to the original payment method or, if that is not possible, by an appropriate method determined by Mouamah. The bank or payment provider may take additional time to show the amount after the refund has been issued.
13. Changes to Prices or Plans
Prices or future features may change. A price change does not apply retroactively to an existing paid period, and the new price is displayed before renewal or a new contract, as the case may be.
14. Contact
Cancellation or refund requests and billing inquiries should be sent to helpdesk@mouamah.com, stating the email address used for the subscription, the organization name, and the order or invoice number, if any.
